Frequently asked questions

Common requests, what if's and how do I's...

Your most common questions

Although we do not offer any refunds on items purchased from our website, we want you to be completely satisfied with your purchase. If you have a concern about an item you've purchased directly from our website, please contact out support team. If you purchased an item from our retail partners, please visit their return policy for further directions.

Your order will ship within 1-2 business days. You will then receive a shipping confirmation. Once it is shipped, you can use your tracking number to check the USPS website. Orders shipped to a US address usually takes about 5-10 business days.

No. Although creating an account at checkout is the most convenient way to manage all of your orders from your Fusion Jerky account.

Yes, all flavors of Fusion Jerky are gluten-free. Additionally, we only use meat (beef, pork, turkey and chicken) that is raised domestically in the USA.

Yes, please refrigerate all products after opening. In addition, do not leave the products in the sun for too long.

Typically, yes. Please contact our support team online or call us at 650-589-8899 to discuss your options.

Yes, we own our USDA manufacturing plant so we can have strict control of where our meat and materials are coming from. We care about the quality and safety of our products.

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